Microsoft
CRM Based
Solutions Built to Specific Industry's Needs
Microsoft Business Solutions CRM is built as
a platform for development of specialized CRM solutions.
Just as Microsoft Windows is a platform for the standardized development
of unique and specialized applications, Dynamics CRM is designed to allow
the thousands of Microsoft Dynamics Partners around the globe to enhance CRM
for unique and specialized business solutions.
DynamicsCenter recommends, sells, and supports
a wide variety of solutions that are optimized to industry-specific
processes. These offerings bring the significant benefits of high-quality
Customer Relationship Management technology to very specific industries
and the very specific needs of those industries. The main benefit in
these solutions is that the core is standards-based Microsoft CRM Solution
Developer Kit (SDK) compliant programming built on standard Microsoft
Business Solutions CRM. This eliminates obsolescence and fears and problems
around upgrades and changes.
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Industry
Solution Sets . . .
MBS CRM is designed
to provide for significant field, section, tab, and workflow customization.
These customizations, the complete user interface schema sets, can be
downloaded or uploaded to instantly change standard out of the box
Microsoft CRM into and industry specific CRM solution. These sets
can be utilized with little or no specialized consulting support. When
this sets are purchased in conjunction with some of the DynamicsCenter offered
MBS CRM functionality options entire customized solutions can be built
very inexpensively in initial purchase and long term maintenance.
Financial Services Solution Set
Financial Services industry solution set customization for Microsoft CRM. Professional Financial Services CRM easy and inexpensive.
Requires a user to match each Microsoft CRM user.
Available in:
U.S. English
With the Powertrak Call Center module, you can easily qualify leads, run campaigns, close the loop on sales opportunities, handle support and manage service requests inside and outside your organization.
Improve business potential, add value to your customers, reduce costs and enhance productivity by providing user-specific access to information, applications, and business processes from a single, web-based portal.
Accessible from your web browser, this module provides everyone in your organization and your attendees with one place where they can sign up, book rooms, schedule their exact event functions, and pay for the event. Easily calculate and follow up on fees due to keep revenue up, and at the same time manage every resource to keep you costs down.
Powertrak Knowledge Manager module is a comprehensive Internet/extranet module that provide a low-cost solution for businesses to provide customer, staff and partner access to unstructured data. Marketing and sales literature, product price and configuration sheets, competitive fact sheets, sales aids and more can all be accessed with full Web search capability. Also, this module uses advanced meta data (descriptions of each document) to focus and score searches to get the most relevant data filtered to the top of your review list.
Partner Portal provides a completely configurable way for everyone to work with Powertrak, ERP and virtually any other information that they need to provide the ultimate self-service experience.
Application Builder delivers the quickest way to build robust customer-interaction applications for the web at the lowest cost. More than just a toolkit, this module builds entire applications with screens, business rules, lists, menus and process-driven workflow all in one powerful system. All functions are table-driven and built in an administrative console so non-programmers can maintain the pieces that change the most.
Powertrak Core out-of-the-box features extend and enhance Microsoft Dynamics CRM 3.0. Across the board, Powertrak Core delivers capabilities like Enterprise Views and Relationship Tracking, and time-saving features like Pipeline Manager, Mass Updates, and De-Duplication Management, that bring Dynamics CRM 3.0 to an even higher level of productivity. Together Dynamics CRM 3.0 and Powertrak bring tremendous value at a competitive price.
With the Powertrak Dashboard module, you can easily review key trends, watch scorecard indicators and see where you are headed whether you are in your office or on the road. Simply activate the built-in charts, graphs, and roll-ups that work for you, with no coding or configuration.
Powertrak provides financial services organizations, high-tech companies, member-driven associations, and other Microsoft technology-centric companies with award-winning solutions to speed up all customer interactions, get rid of paperwork, and maintain the best relationships. Along with Microsoft CRM, Powertrak is focused to small and mid-sized organizations needs.
With Powertrak Technical Case Manager, issues are routed to the correct support agents automatically with e-mail notification. Support staff has the complete customer contact and product order history at their fingertips. This module includes multi-level case and incident management, escalation handling, product problem tracking, and cross-product defect management.
Workflow can create virtually any communication between internal and external contacts. Tasks and email notifications can be generated automatically as the result of certain transactions occurring, as well as booking appointments based on skill sets, geography and other attributes of a call. The module works with the process definitions, activity types and next actions built into Powertrak right out of the box.
These solutions demand
a through evaluation. DynamicsCenter is your resource for pre-purchase analysis
and proof of solution processes.
Linxoft MAG for CRM 3.0: Membership, Event & Subscription
Built from the ground up using .NET technologies, MAG for Microsoft CRM will transform the way your organization deals with its clients, creating an interconnected workplace that extends across business systems and Web services. MAG for Microsoft CRM frees employees from time-consuming processes and empowers them with the information they need to focus on delivering quality customer service – building superior client relationships.
We know you're focused on providing service to your members, so the last thing you want to worry about is another IT hassle. That's why a single Microsoft platform for your association management solution is so valuable.
Complete, real-time integration between your membership database, your website, and your financial management application means that any time a member pays their dues, registers for a meeting, subscribes to your publication, or makes a purchase, that transaction is posted to your General Ledger and to the Accounts Receivable module in CRM for Members. In addition, regular financial transactions such as dues billing can be automated, and customized invoicing and financial reports are easily generated and reviewed. It's also easy to keep track of product inventory and to add items, events, or services to your product catalogue. And since you can generate invoices from any point in the sales or customer service cycle, your entire staff is empowered to provide immediate, accurate member service.
These solutions demand
a through evaluation. DynamicsCenter is your resource for pre-purchase analysis
and proof of solution processes.
Neocase CS for MS CRM 3.0
Neocase offers a turnkey, web-based Customer Operations Management solution that provides enterprise-class service to customers small and large. Neocase Software enables the enterprise to place the customer at the center of the business, and build the operative and collaborative framework around the customer’s needs.
Neocase offers a full spectrum of world-class, value-added service and support packages through our partner service organizations.
Available in:
English, French, Spanish
