Microsoft CRM Option
Products
Functionality Enhancements for Microsoft
Dynamics CRM
Microsoft CRM is built as
a platform for extending and enhancing CRM solutions to specific needs
making it a platform for Customer-centric
applications.
DynamicsCenter recommends, sells,
and supports a wide variety of Functionality enhancement solutions that
extend and optimize Dynamics CRM for just about any business's CRM requirements. These options
load directly in to Dynamics CRM easily and in complete compliance
to the Dynamics CRM solution developer guidelines.
This eliminates obsolescence and fears and problems around upgrades
and changes. These functions add a lot, work great, and appear
as the standard CRM functions do.
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Client or Customer Access
. . .
Microsoft Dynamics CRM
includes 3 great client access platforms that include Internet
Explorer browser, Office Outlook, and Windows Mobile. But for some
needs a web portal for customer access or competing and popular
brands of hand held devices DynamicsCenter is happy to offer these
options . . .
c360 Customer Portal
Allow organizations to quickly and easily create a web self-service presence that is fully integrated into their Microsoft CRM solution. Authenticate and become authorized to perform specific actions. The c360 Customer Portal is completely customizable.
Requires CRM Professional Users. Priced per user. Requires as many Users as you have active Microsoft CRM Users If you do not, the option will not function for any user. First year maintenance is included.
Available in:
U.S. English, German, French
Leads Portal provides the ability to capture information from a website and pass it directly to Microsoft CRM as a Lead or as a Contact/Account. Includes Lead Entry and Confirmation pages. Pricing is $899 per company license plus 18% first year annual maintenance = $1061. Includes basic remote installation by Dynamic Methods.
Mobile Portal for Microsoft CRM provides PDA access for Palm, Pocket PC, Blackberry and Smartphone devices to Microsoft CRM. Accounts, Contacts, Activities, Opportunities, Quotes, Orders, Competitors, Service Cases, Notes, Search, News and other Links. Pricing is $169 per named user plus 18% first year annual maintenance = $199. Minimum 5 Users.
Service Portal for Microsoft CRM provides Customers, Partners, and other external users a password protected web interface to initiate, view and update Service Cases in Microsoft CRM. Microsoft CRM users can make changes and add notes to Service Cases in Microsoft CRM that are viewable to users in the Service Portal for 2-way online customer service. Pricing is $3,999 for a company site license plus 18% first year annual maintenance = $4,719. Includes basic remote installation by Dynamic Methods.
Microsoft Dynamics CRM includes
e-mail capability in the Web client and in conjunction with the Outlook
client. But for more demanding or specialized and nice-to-have e-mail
functionality these options fill the bill . . .
Customer Effective eMail for CRM
Effective eMail automatically captures all Exchange email sent to or received from CRM 1.2 contacts and accounts. Every email interaction is saved in the activity history of the contact or account and users don't even have to think about it.
E-mail Signature for Microsoft CRM 3.0 Simple integration of standard signatures for each user.
An efficient editor which is capable to work with HTML as well as with clear text simplifies the generation of personalized signatures.
No additional effort through complete integration in Microsoft Dynamics CRM 3.0.
This Add-On has been developed to simplify the CRM-internal use of e-mail activities. Email Signature provides following possibilities:
Simple creation of signatures for all users
WYSIWYG – editor for a simple personalization of signatures
Priced per user. Requires as many Users as you have active Microsoft CRM Users If you do not, the option will not function for any user.
Available in:
English, Deutsch
MTC Email-to-Lead - CRM Outlook Auto E-mail Lead Converter
E-mail-to-Lead runs as a Microsoft Office
Outlook 2003 or 2007 in Windows XP or later add-in with Microsoft Dynamics CRM
4.0 for Outlook on one or more designated
CRM User’s computer. This handy solution will automatically detect incoming
E-mails in Microsoft Outlook and input them to Microsoft Dynamics CRM Leads
based on saved configurations or can be used on-the-fly.
The Lead import process supports e-mails of any format and any field
including large text fields and pick-list fields. Input Leads fields can be
prefixed with the date or pre-defined text for promotion lead tracking tags. As
the email is converted and input to a CRM Lead, an option allows text to be
cleansed or normalized for proper upper and lower case formatting. Duplicate
detection occurs during conversion against any existing open or closed Leads
Priced Per Implementation - only one license needed. Includes first year maintenance.
Available in:
U.S. English
Microsoft
Dynamics CRM
is a natural for adding full e-commerce capability as your businesses'
sales front-end. Available e-commerce functions include credit
card processing, shipping management, and more...
Z-Firm ShipRush Server - Shipment Management
Shipment management from within Microsoft CRM - UPS, FedEx. Posts to CRM, maintains tracking numbers, sends e-mail to customers.
Priced based on CRM User qty. 1st Year Maintenance at 20% REQUIRED - Add with order below. RUSH SERIES NOTE: If this is 2nd or greater Rush Product select "2nd+ New Module" in pull down below. Ask about UPS and Fed Ex modules
Available in:
U. S. English
Microsoft Dynamics CRM includes
fantastic client access with web, Outlook, and Pock PC PDA access included
in the core Dynamics CRM application, but the technology lends itself to
even more user client and customer information opportunities, and that
is where these remarkable unique options become valuable . . .
Telephone Integration for Microsoft CRM 3.0
Telephone Integration for Microsoft CRM 3.0 enables you to make outgoing calls directly out of the web client. Further it's capable to detect incoming calls (if TI finds this number in Microsoft CRM, it shows you the name of the caller) and to produce activities for incoming and outgoing calls automatically.
Priced per user. Requires as many Users as you have active Microsoft CRM Users If you do not, the option will not function for any user.
Available in:
English, Deutsch
