Quality
professional implementation support and training including managed
legacy data migration is critical to the success
of a CRM implementation.
DynamicsCenter provides a
unique and efficient implementation process that represents the best
Microsoft CRM implementation value today. A full spectrum of
CRM related technical, process, and staff enrichment consulting
services with unparalleled on-demand availability and 5-minute
increment billing!
DynamicsCenter also offers Microsoft direct technical service and support offerings
and sells and assists in all the product and program offerings.
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Pay-As-You-Go
Incident Support . .
Most Microsoft CRM software purchase
programs include a small number of per call incident call support programs.
These are per incident call programs for purchase after your initial
incidents are used or as needed. Flex Support and Flex
Per-Incident Technical Support provides an affordable way to receive
support from Microsoft for those who prefer to pay-as-they-go.
Microsoft Flex Per-Incident Support
Microsoft direct single-incident call-in/remote access support for Microsoft CRM.
For customers enrolled in Software Assurance the price is discounted - see below.
Available in:
English
DynamicsCenter makes available specially or individually
tailored Total Support Agreements that cover more than the standard
MBS CRM versions offered through SA by Microsoft and can include any
and all of the 3rd party products and services offered by DynamicsCenter for Microsoft
CRM as well as outsource services. These options allow outsourcing
of Information Technology positions for MBS CRM installations where
the entire customized solution is maintained. Support Agreement
offerings include CRM upgrading as it occurs, security alerts, patch
maintenance, down system support and many other support functions.
MTC has not yet added the products in this section
Software Assurance Agreements.
. .
If you are
a Microsoft CRM customer who purchased through Microsoft Volume
Licensing, you are automatically enrolled in a service plan
called Software Assurance. For Microsoft products your service
plan benefits scale according to your product purchase – plan
features are determined by if you purchased from the Open, Open
Value, Select or Enterprise Agreement licensing programs. Microsoft
Software Assurance (SA) is 25% of system list price. Other programs
vary in price.
Software Assurance - Dynamics CRM Small Business Edition User Renewal - Open
Microsoft Open License Program Software Assurance for Dynamics CRM Small Business Edition User 2 Year Renewal. A Microsoft direct support and upgrade program.
Microsoft CRM customers who purchased through Microsoft Volume Licensing, are automatically enrolled in a service plan called Software Assurance. Your service plan benefits scale according to your product purchase. Software Assurance is available at 25% o
Available in:
English
Software Assurance - Dynamics CRM Small Business Edition Server Renewal - Open
Microsoft Open License Program Software Assurance for Dynamics CRM Small Business Edition Server 2 Year Renewal - Microsoft direct support and upgrade program
Microsoft CRM customers who purchased through Microsoft Volume Licensing, are automatically enrolled in a service plan called Software Assurance. Your service plan benefits scale according to your product purchase. Software Assurance is available at 25% o
Available in:
English
Software Assurance - Dynamics CRM Professional Edition User Renewal - Open
Microsoft Open License Program Software Assurance for Dynamics CRM Professional Edition User 2 Year Renewal. A Microsoft direct support and upgrade program.
Microsoft CRM customers who purchased through Microsoft Volume Licensing, are automatically enrolled in a service plan called Software Assurance. Your service plan benefits scale according to your product purchase. Software Assurance is available at 25% o
Available in:
English
Software Assurance - Dynamics CRM Professional Edition Server Renewal - Open
Microsoft Open License Program Software Assurance for Dynamics CRM Professional Edition Server 2 Year Renewal. A Microsoft direct support and upgrade program.
Microsoft CRM customers who purchased through Microsoft Volume Licensing, are automatically enrolled in a service plan called Software Assurance. Your service plan benefits scale according to your product purchase. Software Assurance is available at 25% o
Available in:
English
These materials
are very helpful to manage your Microsoft CRM implementation
and perform professional in-house team training functions.
Microsoft® CRM 3.0 Customization - Class Pack
CLASS PACK - This three-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply Microsoft CRM 3.0 Customizations. The course focuses on using Microsoft CRM 3.0 Customization tools and the Microsoft CRM 3.0 Client Programming Guide.
TRAINER PACK - This course teaches the processes and functionality used by sales managers and sales representatives. The course begins with an introduction to the core concepts of Microsoft CRM then an overview of the sales processes. Subesquent lessons explore the sales concepts in greater detail. A thorough understanding of the sales processes in Microsoft CRM helps you to get the most out of your system.Navigation, User Interface, Outlook Client, and the Sales Management module.
Microsoft® CRM 3.0 Installation and Configuration - Class Pack
CLASS PACK - This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft CRM 3.0. The course explores the components used within a Microsoft CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft CRM, and the installation instructions for the three primary Microsoft CRM components: the Microsoft CRM Server, the Exchange E-Mail Router, and the Microsoft Office for Outlook Client.
Microsoft® CRM 3.0 Installation and Configuration - Trainer Pack
TRAINER PACK - This course teaches the processes and functionality used by sales managers and sales representatives. The course begins with an introduction to the core concepts of Microsoft CRM then an overview of the sales processes. Subesquent lessons explore the sales concepts in greater detail. A thorough understanding of the sales processes in Microsoft CRM helps you to get the most out of your system.Navigation, User Interface, Outlook Client, and the Sales Management module.
Microsoft® CRM 3.0 Marketing Automation - Class Pack
CLASS PACK - This course teaches the processes and functionality used by marketing managers and marketing representatives. It begins with an introduction to the core concepts of Microsoft CRM and then an overview of the marketing automation processes. Subsequent lessons explore the marketing concepts in greater detail. A thorough understanding of the marketing processes in Microsoft CRM helps you to get the most out of your system.
TRAINER PACK - This course teaches the processes and functionality used by sales managers and sales representatives. The course begins with an introduction to the core concepts of Microsoft CRM then an overview of the sales processes. Subesquent lessons explore the sales concepts in greater detail. A thorough understanding of the sales processes in Microsoft CRM helps you to get the most out of your system.Navigation, User Interface, Outlook Client, and the Sales Management module.
CLASS PACK - This course teaches the processes and functionality used by sales managers and sales representatives. The course begins with an introduction to the core concepts of Microsoft CRM then an overview of the sales processes. Subesquent lessons explore the sales concepts in greater detail. A thorough understanding of the sales processes in Microsoft CRM helps you to get the most out of your system.Navigation, User Interface, Outlook Client, and the Sales Management module.
TRAINER PACK - This course teaches the processes and functionality used by sales managers and sales representatives. The course begins with an introduction to the core concepts of Microsoft CRM then an overview of the sales processes. Subesquent lessons explore the sales concepts in greater detail. A thorough understanding of the sales processes in Microsoft CRM helps you to get the most out of your system.Navigation, User Interface, Outlook Client, and the Sales Management module.
