A Flexible, White-Labeled Help Desk Solution for Power Platform
LiteDesk is a customizable, white-label-ready help desk application built on Microsoft Power Apps—designed for rapid deployment, resale, and integration with tools like Survey Module and Office 365
LiteDesk
CRM LiteDesk Overview
LiteDesk is a white-labeled help desk solution built for Microsoft Power Apps that empowers resellers and businesses with a scalable support management system. Designed for per-app and per-user Power Apps licensing models, LiteDesk is versatile and cost-effective, with customization options to align with any brand or business workflow.
With native compatibility across Microsoft tools and cloud infrastructure, it simplifies support operations while offering built-in features like ticketing, knowledge base, customer portal, and more. A Survey Module integration is also underway to enhance data collection and feedback loops, ensuring the platform evolves with user needs.
Features
Ticket Management
Create, prioritize, clone, and classify support tickets
Entitlements & SLAs
Manage ticket response rules and service levels
Knowledge Base
Build searchable content to guide agents and customers
Activity Timer
Track time spent on each support ticket for analytics and billing
Customer Portal
Offer customers a secure, branded self-service experience
Duplicate Ticket Handling
Detect and close repeated ticket submissions
Survey Module Integration
(in progress): Collect structured feedback post-resolution
Built on Power Platform
Leverages Power Apps, Power Automate, and Dataverse
Secure & Compliant
Ensures data protection and audit-friendly design
Pricing & Licensing
The Most Honest Pricing in the world
You get full access to the platform, regular enhancements, and reliable support, so you can focus on growing your business without worrying about unexpected charges or complicated licenses.
Organization
$0.00
Base per CRM Organization
User
$0.00
Per CRM Licenced/Enabled User
1st Year Maintenance Included
Annual 25% Maintenance Fee for Upgrades, Enhancements & Support
Downloads & Documentation
Download guides and resources for setup, configuration, and updates. Access all documentation needed to ensure smooth installation and performance.
Documentation
LiteDesk Flyer
1 Pages Pdf
LiteDesk Admin & User Guide
25 Pages Pdf
Download and License
NOT REQUIRED
Note -Unzip files before uploading to CRM. For licensing, please email us with your company email signature
Support & Maintenance
At MTC CRM, our values are more than just words they guide every decision, every product, and every partnership.
Email-based or Live Web Installation & Usage Support
One Hour of 24/5 Implementation Support included
Annual maintenance covers all feature updates and customer support
Partner Programs
OEM Partnership Options
NFR (Not for Resale) Licensing
Custom Development available to tailor calendar views, workflows, or entity integrations
Talk with our sales team to see how MTCCRM can fit your needs
Explore the right solution to match your business vision
Receive customized pricing that fits your needs
Uncover smarter ways to align and streamline team workflows
For technical or billing support, visit our
Help Center
Trusted by the world’s leading businesses
- Automate complex workflows.
- Improve customer engagement.
- Enable real-time visibility.
- Support modern service delivery models