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Microsoft Dynamics 365 Implementation Partner

Microsoft Dynamics 365 — CE, Sales, Customer Service, Field Service & Beyond

MTC delivers production-grade Microsoft Dynamics 365 implementations — Sales, Customer Service, Field Service, Customer Engagement, and integration with Business Central and Power Platform. 14 years on the Microsoft platform, 25+ AppSource add-ons live, 80+ certified engineers, AI-accelerated delivery. Built for end clients and Microsoft partners needing white-label delivery capacity.

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See Our AppSource Add-ons

14+

Years on the Microsoft platform

25+

AppSource add-ons live

80+

Certified Microsoft engineers

24-48 hr

Team mobilisation

Our Dynamics 365 Solutions

Nine Dynamics 365 capability areas covering CE, sales, service, field operations, and integration — delivered for end clients and Microsoft implementation partners needing white-label delivery.

Dynamics 365 Sales

Lead and opportunity management, pipeline tracking, Sales Insights, Copilot for Sales. MTC delivers Sales implementations with custom workflows, integration to Marketing, and AppSource add-ons that fill productivity gaps.

Dynamics 365 Customer Service

Case management, omnichannel routing, knowledge base, Customer Voice integration, Copilot Service. MTC implements Customer Service with portal extensions, live chat, and AI agent integration via Copilot Studio.

Dynamics 365 Field Service

Work order management, scheduling, mobile field tech experience, asset management, IoT integration. MTC delivers Field Service with custom mobile workflows, partner portals, and AppSource add-ons.

Dynamics 365 Customer Engagement (CE)

The full CE platform — Sales, Customer Service, Field Service, and Marketing on a unified Dataverse backbone. MTC delivers CE customisation, plugin development, and migration from legacy CRM platforms.

Dataverse & Data Modelling

Custom tables, business rules, security model design, and Dataverse-to-Dataverse integrations. MTC builds the data foundation Dynamics 365 customisations sit on.

Dynamics 365 Marketing / Customer Insights

Customer journeys, segmentation, real-time marketing, lead scoring. MTC delivers Marketing implementations integrated with Sales and external data sources.

Business Central Integration

Connecting Dynamics 365 CE to Business Central for end-to-end CRM-to-ERP workflows. MTC delivers the integration layer using Azure Functions, Logic Apps, and the Business Central API.

Plugins, Workflows & Custom Code

.NET plugins, custom workflow activities, Power FX, JavaScript, web resources. MTC's engineering depth covers every customisation surface in Dynamics 365.

AppSource Add-ons

25+ published add-ons across MultiFile Uploader, Activity Calendar, Group Calendar, Time & Billing, Credit Card Pro, SharePoint Folder Auto-Create, Report-to-PDF, Sales Product Editor, Super Grid, and more.

Dynamics 365 Built for Partner Delivery

White-Label Delivery

  • MTC works behind the scenes for Microsoft CSPs, ISVs, and boutique consultancies
  • Your client never sees us — you keep the relationship
  • 80+ engineers, Hyderabad delivery hub
  • US, UK, Australia, Canada, Western Europe, GCC time-zone friendly

AI-Accelerated Engineering

  • GitHub Copilot, Azure AI Foundry, Playwright for testing
  • 3× faster plugin and Power FX delivery
  • Same Microsoft-certified quality, lower cost
  • AppSource-grade code standards

25+ AppSource Add-ons Live

  • Productised IP, not just custom builds
  • MultiFile Uploader, Time & Billing, Credit Card Pro, Group Calendar, and more
  • Skip the custom build cycle for common Dynamics 365 gaps
  • White-label add-ons available for partners

Flexible Engagement Models

  • Time & Materials — hourly from $20/hr ↗
  • Fixed-bid — defined scope, defined price (data migrations from $999)
  • Outcome-based — pay for delivered outcomes, not hours
  • Dedicated engineers from $3,800/month

Real-World Dynamics 365 Use Cases

Industry-tested Dynamics 365 implementations across sectors where MTC has live delivery experience.

Finance & Banking

Dynamics 365 CE for relationship management, AI document processing for AP automation, and integration with Gravity ERP for accounting.

Healthcare & Life Sciences

HIPAA-compliant Dynamics 365 CE for patient management, case workflows, and integrated portals on Power Pages.

Government & Public Sector

Dynamics 365 Customer Service for citizen request management, integrated with secure portals and Azure AD B2C identity.

Manufacturing & Logistics

Dynamics 365 Field Service for asset tracking, work order management, and integration with Business Central for inventory.

Legal & Professional Services

Dynamics 365 CE for matter management, time tracking via MTC's Time & Billing add-on, and document automation.

Microsoft Partner Overflow

White-label Dynamics 365 implementation and customisation for CSPs, ISVs, and boutique consultancies needing 24-48hr capacity.

Talk to MTC about your Dynamics 365 implementation

  • Explore the right solution — Discovery call to scope your Dynamics 365 needs
  • Receive transparent pricing — Published rates, no surprise proposals
  • Find the right team — Dedicated engineers or fixed-bid project teams

For technical or billing support, visit our

Help Center

Contact our sales team

    Frequently Asked Questions

    Does MTC resell Dynamics 365 licenses or just implement?
    We’re an implementation partner and AppSource publisher — not a license reseller. For licenses, we either guide clients to a Microsoft licensing partner or help them buy direct from Microsoft. Where we add value is the build itself: implementation, customisation, integrations, and the 25+ AppSource add-ons we publish that fill the gaps Dynamics 365 leaves out of the box.
    Professional caps you at 15 custom entities, no embedded AI, no advanced sales hierarchies, no Voice of Customer. Enterprise removes those limits and adds Sales Insights, embedded analytics, and the deeper Copilot integrations. The honest rule we apply: if a client has fewer than 50 sales users and a simple data model, Professional usually fits. If they need anything beyond basic CRM, the upgrade pays for itself within a year. Microsoft’s pricing changes — always check the official Dynamics 365 pricing page for current numbers.
    Our published rates: hourly from $20/hr, fixed-rate data migrations from $999, dedicated engineers from $3,800/month. For a typical SMB implementation, we land between 8–16 weeks depending on scope, integrations, and data migration complexity. We’ve delivered single-module rollouts inside 6 weeks and complex multi-entity builds across 6 months. The biggest cost driver is rarely the build — it’s whether the client’s data is ready to migrate cleanly.
    Yes — we’ve guided 100+ companies through this decision. The conversation we usually walk clients through: how many users, what modules they actually need on day one (not day 365), whether Power Apps Per App is cheaper than full D365 for their use case, when Business Central is the right fit instead of CE, and where attach licensing saves real money. We don’t push licenses, so the advice stays honest — what fits, not what costs more.
    25+ live add-ons across Dynamics 365 CE and Power Platform on Microsoft AppSource. Some of the most-used: MultiFile Uploader (bulk file upload, missing from D365 out of the box), Group Calendar (team scheduling inside CE), Time & Billing (resource and job tracking), Credit Card Pro (payment processing), SharePoint Folder Auto-Create, Report-to-PDF, and Super Grid. Full list on our Products page. They’re built for the gaps Dynamics 365 leaves out — the productivity tools every CE implementation eventually needs.
    Yes — this is the core of what we do. We deliver behind the scenes for Microsoft CSPs, ISVs, and boutique consultancies in the US, UK, Australia, Canada, Western Europe, and GCC. Your client never sees us. We mobilise in 24–48 hours, work in your time zone, and ship to AppSource-grade standards. If you’re a partner with a capacity gap or an engagement that needs deeper engineering than your team can spare, that’s our bread and butter.
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