Microsoft Dynamics 365 Service Pricing - Transparent Rates with AI-Powered Delivery
Four service tiers, transparent published pricing. Choose hourly rates from $20/hr for evolving projects, fixed-rate tasks for defined scope, dedicated engineers from $3,800/month for ongoing development, or 24/5 AI-powered managed services from $1,500/month with Claude AI for first-level issue analysis. All backed by 14 years of experience and 80+ Microsoft-certified engineers.
Choose Your Engagement Model
Hourly
Fixed-Rate
Dedicated Resources
24/5 AI Managed
From $20/hr
From $999/task
From $3,800/month
From $1,500/month
Evolving scope
Defined scope
Long-term capacity
Most Popular
Pay as you go
Cleansing by client
3 or 6 month min
AI-powered diagnosis
Hourly Rate Professional Services
Software engineering service for the development of custom CRM
Hourly rates are ideal for evolving projects where scope shifts as work progresses. MTC's transparent hourly rates start at $20/hr and reflect engineer skill level. AI-accelerated development means fewer hours for the same outcome.
Data Migration
$20/hr
Migrate customer data from any source to Dynamics 365 - Excel, CSV, legacy CRM systems, or custom databases. Data cleansing performed by client; MTC handles field mapping, deduplication, and migration execution.
Workflow Development
$30/hr
Custom workflow design and implementation across Dynamics 365 workflows, Power Automate, Azure Logic Apps, and Azure Function Apps. Streamline approvals, automate notifications, eliminate manual handoffs across the Microsoft stack.
Custom SSRS Reports
$20/hr
Develop or modify SQL Server Reporting Services (SSRS) reports for Dynamics 365. Extend default reports or build entirely new ones integrated to your CRM environment.
Custom Functionality SDK Programming
$30/hr
Custom Dynamics 365 functionality built within the Microsoft SDK framework - plugins, custom workflow activities, JavaScript extensions, and Power FX. Microsoft-certified development.
Custom Integration Development
$30/hr
Build integrations between Dynamics 365 and any external system - Azure Logic Apps, Power Automate, REST/SOAP APIs, legacy databases, third-party SaaS applications.
Mobile Solution Implementation
$25/hr
Implementation of Dynamics 365 mobile and Power Apps mobile solutions for field service teams, sales reps, and remote workers.
Fixed-Rate Task Services
Software engineering service for the development of custom CRM
Fixed-rate pricing for defined-scope work. You know the cost upfront, MTC commits to delivery. Perfect for first-time engagements and standardized tasks like data migrations and form customizations.
Custom SRS Report Implementation - Fixed-Rate Service
$ 59.00
Flat pricing for deploying to Dynamics CRM completed CRM SRS reports developed under the flat rate development service.
Forms/Views Customization - Custom Entities - Fixed-Rate
$ 249.00
Design of efficient look and form of your standard and custom entity CRM forms and screens by adjusting tabs, sections, and fields. The CRM user interface allows you add, remove, and rearrange these elements to design forms that fit the business. This is flat rate service not to exceed to 2 client meetings and maybe preformed real-time with the client to assist in training.
Forms and Screens Customization - Standard - Fixed-Rate
$ 199.00
Design of efficient look and form of your standard CRM forms and screens by adjusting tabs, sections, and fields. The CRM user interface allows you add, remove, and rearrange these elements to design forms that fit the business. This is flat rate service not to exceed to 2 client meetings and maybe preformed real-time with the client to assist in training.
Custom SSRS Report Development per Report - Fixed-Rate
$ 249.00
Flat rate price per report for extending or modifying an existing CRM SQL Report Services report or creating a new version or custom CRM SQL Report Services report. A detailed written description of the desired report by the user is required prior to beginning the development work. Extensive custom reports requirements may not be accepted under flat rate pricing. Request a special quote for multiple or extensive custom reporting requirements.
ACT! to Dynamics 365 (Account/Contact)
$ 999.00
Migrate Account and Contact records from ACT! CRM to Dynamics 365. Includes field mapping, deduplication, and migration execution. Data cleansing performed by client prior to migration.
ACT! to Dynamics 365 (All Records)
$ 2,449.00
Full ACT! to Dynamics 365 migration covering all record types - accounts, contacts, opportunities, history, calendar events. Field mapping, deduplication, and execution. Cleansing by client.
Goldmine to Dynamics 365 (Account/Contact)
$ 999.00
Migrate Account and Contact records from Goldmine to Dynamics 365. Field mapping, deduplication, and migration execution. Data cleansing by client prior to migration.
Goldmine to Dynamics 365 (All Records)
$ 2,449.00
Full Goldmine to Dynamics 365 migration - accounts, contacts, history, calendar events. Field mapping, deduplication, execution. Cleansing by client.
Excel/CSV to Dynamics 365 (All Records)
$ 1,999.00
Migrate all record types (Accounts, Contacts, Leads, Opportunities, Activities) from Excel/CSV files to Dynamics 365. Includes consolidation, field mapping, deduplication. Cleansing by client.
Dedicated Managed Resources
Software engineering service for the development of custom CRM
Dedicated engineers for ongoing development capacity. Same engineers throughout the engagement - perfect for continuity-critical work. Choose 3-month or 6-month commitment based on your project length. Longer commitments earn lower per-month rates.
Managed Resource - 3 Month Engagement
$ 4,000/month
Dedicated named engineer for 3-month minimum. Same engineer throughout - continuity, deep product knowledge, consistent communication. Microsoft-certified across Dynamics 365 and Power Platform.
Managed Resource - 6 Month Engagement
$ 3,800/month
Dedicated named engineer for 6-month minimum. SAME engineer benefits as 3-month option PLUS save $200/month per resource (5% discount) for longer commitment.
24/5 AI-Powered Managed Services
Software engineering service for the development of custom CRM
Always-on Dynamics 365 support with a twist - Claude AI analyzes every issue first, providing first-level diagnosis and recommended fixes. Human engineers then validate, refine, and execute. Result: faster resolution, lower cost, and your team gets answers around the clock. The future of CRM support, available now.
AI-POWERED
$4,000 per month
Dedicated Copilot and AI engineer for your Dynamics 365 environment. Builds custom Copilot Studio agents, integrates Azure OpenAI into your workflows, configures AI Search, and implements Cognitive Services. The specialist who turns 'we should add AI' into shipped AI features.
Claude AI Analyzes First, Engineers Validate and Execute
Hourly Rate
$25 per hour
Monthly Minimum
$1,500 per month (12-month commitment)
Annual Investment
$18,000 minimum per year
Hours Per Month
60 hours included
Quarterly Pool
180 hours per quarter – flexible use within the quarter
Availability
24/5 – engineers available across all global business hours
AI Differentiator
Claude AI provides first-level issue analysis. Diagnoses root cause, recommends fixes, drafts initial solutions. Human engineers validate and execute. Faster resolution, lower cost per ticket.
Scope
Scope of work defined in service agreement – typically covers user support, bug fixes, enhancement requests, monitoring, performance optimization, and routine configuration changes.
Explore the right solution to match your business vision
Receive customized pricing that fits your needs
Uncover smarter ways to align and streamline team workflows
- Automate complex workflows.
- Improve customer engagement.
- Enable real-time visibility.
- Support modern service delivery models
Contact our sales team
Frequently Asked Questions
Why does MTC publish pricing when most consultancies don't?
Transparency builds better partnerships. Published rates mean no negotiation games, no hidden markups, no opaque proposals. You know what you’re committing to from day one. We’ve built our business on this for 14 years.
What's the difference between hourly, fixed-rate, dedicated resources, and 24/5 managed services?
Hourly (from $20/hr) is for evolving scope. Fixed-rate (from $999) is for defined-scope tasks. Dedicated Resources (from $3,800/mo) are for ongoing development capacity. 24/5 AI Managed Services (from $1,500/mo) are for always-on support with Claude AI doing first-level analysis.
How does Claude AI work in the 24/5 Managed Services tier?
When a support ticket comes in, Claude AI analyzes the issue, diagnoses likely root cause, and drafts recommended fixes. A human MTC engineer then validates the AI analysis, refines the solution, and executes. You get faster resolution AND human expertise – not one or the other.
What if I use less than 60 hours in a month under the Managed Services tier?
Hours pool quarterly. If you use 40 hours in January, you have 80 hours available across February and March (still within the 180-hour quarterly pool). Use them as your team needs them throughout the quarter.
Why is the 6-month dedicated resource cheaper per month than 3-month?
Longer commitments reduce MTC’s ramp-up and transition overhead, so we pass the savings to you. $4,000/month for 3 months vs $3,800/month for 6 months = $200/month savings per resource (5% discount) for the longer commitment.
Who does data cleansing for the fixed-rate data migrations?
Data cleansing is performed by the client prior to migration. MTC handles field mapping, deduplication, and migration execution. This keeps fixed pricing fixed – if MTC took on cleansing, every migration would be a custom quote because data quality varies wildly.
What's the Copilot/AI Engineer service for?
Dedicated AI engineer at $4,000/month. Builds custom Copilot Studio agents, integrates Azure OpenAI into Dynamics 365 workflows, configures AI Search, implements Cognitive Services. The specialist who turns ‘we should add AI’ into shipped AI features.
Can I switch between pricing models mid-engagement?
Yes. Many engagements start with hourly for discovery, move to fixed-rate for defined tasks, then transition to dedicated resources or 24/5 managed services for ongoing work. Flexibility is built into how we engage.
What's included in the $1,500/month minimum for 24/5 Managed Services?
60 hours of support per month (180 hours per quarter pool), 24/5 engineer availability, Claude AI first-level analysis, user support, bug fixes, enhancement requests, monitoring, performance optimization, and routine configuration. Scope detailed in service agreement.
Why minimum 12 months for the 24/5 Managed Services tier?
AI-powered managed services require setup investment – we tune Claude AI’s responses to your environment, train on your specific Dynamics 365 customizations, and integrate with your ticket system. 12-month commitment lets that investment pay back for both sides.