Capture Photos in Dynamics 365 - Field Service, Mobile, Offline, on Any Entity
CRM Picture turns Microsoft Dynamics 365 into a complete photo capture and management platform. Snap photos from mobile, capture from webcam, or upload from file - even offline, with auto-sync when back online. Attach to Work Orders, Cases, Accounts, or any custom entity. Built for field service teams, asset inspections, claims, and any photo-driven workflow on Dynamics 365 or Power Platform. Flat $499 per organization - no per-user fees.
CRM Picture
CRM Picture Overview
CRM Picture for Microsoft Dynamics 365 is the photo capture solution built for real work, not just profile pictures. Field technicians snap photos of work orders, equipment, and damage from their phone - even with no internet. Inspectors document conditions on-site. Claims adjusters capture evidence. Customer service teams attach photos to cases. All of it stored directly in Dynamics 365, attached to the right record, available instantly to back-office teams.
Whether you're running Dynamics 365 Field Service, building a custom Power Platform application, or just need photo capture on standard entities like Accounts, Contacts, or Cases, CRM Picture works out of the box - and on any custom entity with a quick configuration. Capture photos via mobile camera (in the Dynamics 365 mobile app), desktop webcam, or file upload. Offline-first design means field teams keep working without connectivity, and photos sync automatically when they reconnect.
Features
Mobile Photo Capture
Capture photos directly from your phone inside the Dynamics 365 mobile app on iOS and Android. Field teams document work in seconds without switching apps.
Offline Capability
Capture photos with no internet connection. Everything queues locally and syncs automatically the moment connectivity returns. Built for field service.
Webcam Capture
Take photos directly from desktop or laptop webcam. Useful for back-office teams documenting product samples, evidence, or visitor sign-ins.
File Upload
Upload photos from any device or storage location. Drag, drop, attach to any record.
Multi-Entity Support
Works on Accounts, Contacts, Leads, Cases, Work Orders, and any custom entity (with quick configuration). Attach photos wherever they belong.
Image Library
Build reusable image sets - product catalogs, branding assets, signage. Attach the same image to many records without re-uploading.
CRM-Native Storage
Photos stored inside your Dynamics 365 tenant with full role-based and field-level security. No external services, no separate licensing.
Field Service Ready
Designed for work orders, inspections, asset documentation, and claims. The original use case that built this product. Custom-configurable for industry-specific workflows.
Pricing & Licensing
The Most Honest Pricing in the world
You get full access to the platform, regular enhancements, and reliable support, so you can focus on growing your business without worrying about unexpected charges or complicated licenses.
Organization
$499.00
Base per CRM Organization
User
$0.00
Per CRM Licenced/Enabled User
1st Year Maintenance Included
Annual 25% Maintenance Fee for Upgrades, Enhancements & Support
Downloads & Documentation
Download guides and resources for setup, configuration, and updates. Access all documentation needed to ensure smooth installation and performance.
Documentation
CRM Picture Flyer
1-page overview (PDF)
CRM Picture (Web)
25-page setup & usage guide (PDF)
Download and License
CRM Picture for Dynamics 365
Managed Solution ZIP - Latest version
CRM Picture Solution
Managed Solution ZIP - Legacy CRM 2013 support
CRM Picture Solution - 2015-2016
Managed Solution ZIP - Legacy CRM 2015 support
CRM Picture Solution for CRM 2016
Managed Solution ZIP - Legacy CRM 2016 support
Note -Unzip files before uploading to CRM. For licensing, please email us with your company email signature
Support & Maintenance
Email and live web support for installation, custom entity configuration, and daily usage
One hour of 24/5 implementation support included - perfect for setting up custom entity photo capture
Annual maintenance covers all feature updates, fixes, and ongoing customer support
Partner Programs
OEM Partnership Options
Embed CRM Picture inside your own Dynamics 365 vertical solution, especially field service, inspection, or asset management products.
NFR Licensing
Free internal licenses for partners running demos, POCs, and customer trainings.
Custom Development
Tailor photo capture to custom entities, workflows, or industry-specific use cases - work orders, inspections, claims, asset condition reports, before/after documentation.
Explore the right solution to match your business vision
Receive customized pricing that fits your needs
Uncover smarter ways to align and streamline team workflows
- Document field service work orders with photo evidence
- Capture before & after photos on inspections and claims
- Enable mobile-first photo workflows for technicians
- Support offline-ready field operations with auto-sync
Contact our sales team
Frequently Asked Questions
How do I capture photos in Dynamics 365?
Native Dynamics 365 has limited
photo support – mostly profile images. CRM Picture adds full photo capture
across any entity, with three input methods: mobile camera (in the D365 mobile
app), desktop webcam, and file upload.
Does CRM Picture work offline?
Yes. Field technicians can
capture photos with no internet connection. The photos queue locally on the
device and sync automatically to Dynamics 365 the moment connectivity returns.
No data loss, no manual reupload.
Does it work on the Dynamics 365 mobile app?
Yes. CRM Picture runs natively inside the Dynamics 365 mobile app on iOS and Android. Technicians snap photos directly from their phone camera and attach them to the right record in seconds.
Can I capture photos for custom entities like Work Orders?
Yes. CRM Picture supports any standard entity (Accounts, Contacts, Cases, Leads) and any custom entity with a quick configuration. We’ve deployed it on Work Orders, Inspections, Asset records, Claims, and many other custom entities.
Is CRM Picture good for field service teams?
Yes – field service is one of the primary use cases. Technicians document work orders, capture before/after photos, record damage or asset condition, and attach signed paperwork – all from their phone, even offline. Photos automatically attach to the right Work Order or Case.
How is photo data stored?
All photos are stored inside your Dynamics 365 tenant with full role-based and field-level security. No external storage, no third-party services, no separate licensing. Your data stays in your environment.
How much does CRM Picture cost?
499 USD as a one-time license per Dynamics 365 organization, with NO per-user fees. Unlimited users at the flat price. First year maintenance is included.
What versions of Dynamics CRM are supported?
Dynamics 365 Online, Dynamics 365 On-Premise, Power Platform model-driven apps, and legacy Dynamics CRM 2013, 2015, and 2016.