White-Label Help Desk for Power Platform - Built to Rebrand & Resell
Lite Desk is a customizable help desk and ticketing application built on Microsoft Power Platform - ready for ISVs, Microsoft Partners, and consultancies to rebrand under their own name and resell to end customers. Tickets, SLAs, knowledge base, entitlements, and survey integration. Flexible licensing - Power Apps per-user or per-app.
Lite Desk
Help Desk Application Overview
Lite Desk is a help desk and ticketing application built on Microsoft Power Platform - designed from day one to be white-labeled, rebranded, and resold. ISVs use it as the foundation for their own SaaS products. Microsoft Partners ship it under their brand to vertical markets. End customers get a complete ticketing solution: ticket creation and prioritization, ticket cloning for recurring issues, entitlements based on contracts and SLAs, and a built-in knowledge base.
Two things make Lite Desk different. First, flexible licensing - it works with both Power Apps per-user licenses and per-app licenses, so partners can match the pricing model their customers prefer. Second, an integrated Survey Module that closes the customer feedback loop after ticket resolution. Add to that a customizable foundation that adapts to vertical needs - field service, IT support, internal HR helpdesk, customer service - and Lite Desk becomes the fastest way for partners and ISVs to bring a branded help desk product to market.
Features
White-Label Ready
Rebrand Lite Desk under your own product name. Logo, colors, naming conventions - all customizable. Ship a branded help desk in days, not months.
Ticket Creation & Prioritization
Generate support and service requests with priority levels (Low, Medium, High) based on severity, SLA, or customer tier. Auto-assignment rules included.
Ticket Cloning
Duplicate existing tickets for recurring issues or similar requests. Saves repetitive data entry on common problems.
Entitlements & SLA
Define service levels per customer based on contracts. Track SLA compliance automatically. Different customer tiers get different response priorities.
Built-in Knowledge Base
Repository of articles, FAQs, and guides. Agents reference solutions, customers self-serve common issues, ticket volume drops.
Survey Module Integration
Built-in customer satisfaction surveys after ticket resolution. Close the feedback loop without bolting on a third-party survey tool.
Flexible Power Apps Licensing
Works with both Power Apps per-user and per-app licensing. Partners pick the model that matches their customer's budget. Real licensing flexibility.
Customizable for Verticals
Adapt Lite Desk to your industry - field service, IT support, internal HR helpdesk, customer service. Custom entities, custom workflows, custom fields.
Pricing & Licensing
The Most Honest Pricing in the world
You get full access to the platform, regular enhancements, and reliable support, so you can focus on growing your business without worrying about unexpected charges or complicated licenses.
Organization
$0.00
Base per CRM Organization
User
$0.00
Per CRM Licenced/Enabled User
1st Year Maintenance Included
Annual 25% Maintenance Fee for Upgrades, Enhancements & Support
Downloads & Documentation
Download guides and resources for setup, configuration, and updates. Access all documentation needed to ensure smooth installation and performance.
Documentation
Lite Desk Flyer
1-page overview (PDF)
Lite Desk User Guide
Setup & usage guide (PDF)
Download and License
NOT REQUIRED
Note -Unzip files before uploading to CRM. For licensing, please email us with your company email signature
Support & Maintenance
Email-based or Live Web Installation & Usage Support
One Hour of 24/5 Implementation Support included
Annual maintenance covers all feature updates and customer support
Partner Programs
OEM Partnership Options
OEM Partnership Options This is the core use case for Lite Desk. Embed it inside your own product, ship it to customers under your brand, charge what you want. We handle the engineering, you own the customer relationship.
NFR Licensing
Free internal licenses for partners running demos, POCs, customer trainings, and white-label evaluations. Try before you commit.
Custom Development
Tailor Lite Desk to specific verticals - IT helpdesk, field service ticketing, HR self-service, customer success. Custom entities, workflows, integrations - all available.
Explore the right solution to match your business vision
Receive customized pricing that fits your needs
Uncover smarter ways to align and streamline team workflows
- Automate complex workflows.
- Improve customer engagement.
- Enable real-time visibility.
- Support modern service delivery models
Contact our sales team
Frequently Asked Questions
What is Lite Desk?
Lite Desk is a help desk and ticketing application built on Microsoft Power Platform. It’s designed specifically for white-labeling and resale – ISVs and Microsoft Partners rebrand it as their own product, customize it for their vertical, and ship to end customers.
Can I rebrand Lite Desk under my own product name?
Yes – this is exactly what Lite Desk is built for. Logo, colors, product naming, customer-facing UI – all customizable. You ship the help desk under your brand, MTC stays in the background as the engineering partner.
What licensing models does Lite Desk support?
Both Power Apps per-user AND per-app licensing. This flexibility means partners can choose the model that matches their customers’ budget – per-user for power users, per-app for casual or seasonal users. Few help desk add-ons offer this choice.
What features does Lite Desk include out of the box?
Ticket creation and prioritization, ticket cloning for recurring issues, entitlements based on contracts/SLAs, knowledge base for self-service and agent reference, and a built-in Survey Module for post-resolution customer feedback.
Who uses Lite Desk?
Microsoft Partners building branded help desk solutions for vertical markets. ISVs adding ticketing to their existing Power Platform products. Consultancies offering managed help desk services to clients. Any organization wanting a customizable Power Apps based ticketing solution.
Can I customize Lite Desk for my industry?
Yes. Lite Desk is built on Power Platform, so it inherits all the customization power – custom entities, custom workflows, custom fields, custom UI. MTC offers guided customization services for partners who want to skip the build cycle.
Does Lite Desk integrate with Dynamics 365?
Yes. Lite Desk is built on the same Power Platform foundation as Dynamics 365, so it integrates naturally with Dynamics 365 Sales, Customer Service, Field Service, and any custom Power Platform applications.
How does the OEM partnership work?
Contact MTC to discuss OEM licensing. We work out a per-customer or volume-based licensing structure, you get the rebrand rights, MTC provides ongoing engineering support. The goal is making it economically attractive for partners to ship Lite Desk under their brand.