What Is Dynamics 365 Field Service? A 2026 Guide
Discover Dynamics 365 Field Service in 2026—work orders, scheduling, mobile apps, asset tracking, Copilot AI, and best practices for successful deployment.
Dynamics 365
Case Management Agent in Dynamics 365: A Setup Guide
Explore the Case Management Agent in Dynamics 365, including setup prerequisites, automation levels, case creation workflows, and follow-up and closure configuration.
Move Dynamics 365 Attachments to SharePoint Automatically
Move Dynamics 365 attachments to SharePoint automatically using Power Automate. Create structured folders, apply metadata, and lower Dataverse storage costs.
Dynamics 365 Contact Center vs Customer Service: Which to Choose
A practical comparison of Dynamics 365 Contact Center and Customer Service for Microsoft partners, covering architecture, licensing, AI capabilities, and deployment recommendations.
Microsoft Teams as a Channel in Dynamics 365 Contact Center
Learn how Microsoft Teams integrates with Dynamics 365 Contact Center to deliver seamless internal support, intelligent routing, case management, and Copilot-powered service experiences.
Microsoft Forms vs Dynamics 365 Customer Voice: Which Survey Tool Is Right for Your Business?
Compare Microsoft Forms and Dynamics 365 Customer Voice for surveys, CRM integration, automation, and customer feedback workflows.
What Is a B2B Portal for Microsoft Dynamics 365?
Discover how to build a secure B2B portal for Microsoft Dynamics 365 using Power Pages, React, or Blazor. Compare features, costs, licensing, timelines, and implementation options.
Dynamics 365 Customer Service Live Chat: How to Set Up Skill-Based Routing and Copilot AI
Learn how to configure Dynamics 365 Customer Service live chat with Copilot AI, skill-based routing, and work classification rules. A practical partner guide.
A Smarter Way to Capture, Store, and Manage Images & Videos in Dynamics 365: Meet CRM Picture Pro
CRM Picture Pro is a Dynamics 365 add-on that lets users capture, upload, preview, annotate, and manage images and videos directly from CRM records — with SharePoint storage to keep Dataverse lean.
Dynamics 365 Timeline Control: Complete Configuration Guide (2026)
Master the Dynamics 365 Timeline Control — configure activities, notes, posts, Copilot highlights, filters & card forms. A practical guide for CRM consultants and makers.